Terms & Conditions
The Regal Dumfries is a trading name of TLC FT Ltd, Company number SC778300. The information contained within this website, is intended for information only, and whilst TLC FT Ltd tries to ensure the information contained herein is up to date and accurate, we make no assurances regarding the accuracy of any content. Any assumptions you might make, regarding the accuracy of content contained herein, is made entirely at your own risk. TLC FT ltd will not be liable for any loss or damages sustained as a result of using this website.
We will not be held responsible for the content of any other web site you might access as a result of following any external links contained herein. The provision of a link to any external website does not form an endorsement or imply that we promote or approve of the content of any other such web site.
Terms of Sale
It is normally always more cost effective to purchase your tickets online. Tickets purchased in the venue cost an additional £0.50 compared to the online pricing for the same seat/show.
Online sales will close 60 minutes before the advertised show time, after this time tickets will remain on sale in the venue from our sales counter only.
For operational reasons it might be necessary for the cinema to amend the seating allocations of pre booked tickets. Whilst we will endeavour to ensure that your amended seating allocation is off similar standard/location to that which you had pre booked, we cannot guarantee that this will always be the case.
Please make sure you are booking for the correct performance we are unable to offer a refund or exchange tickets.
Regardless of whether a ticket has been purchased in venue or online, you will still be required to prove your age if the performance being attended has an age restriction. Any customer deemed by our cinema crew to be under age for the performance they are viewing will be asked for I.D and may be refused entry, no refund will be given.
The use of recording devices is strictly forbidden, CCTV cameras are used to monitor the auditorium for any illegal recording, with all offences being reported to the Police.
TLC FT Ltd are not responsible for the theft, loss or damage of any personal property which has been brought into the cinema.
It is not permitted to consume alcohol within the cinema which has been brought in from another source.
Any customer engaging in anti-social behaviour will be requested to leave the cinema, refusal to comply with this request, will result in the Police being informed and a ban being enforced. These behaviours may include, but are not limited to:
Behaving aggressively towards the cinema staff or other customers, Smoking/vaping within the building, talking loudly during the film, or disturbing other customers enjoyment of the film by using mobile phones during the performance.
Gift Cards
Gift cards can be purchased online as an e-gift card, or in person at the cinema as a physical gift card. Both types of gift card will be valid for 1 year from the date of purchase, and can be used as payment for cinema tickets, theatre live/event tickets, private venue hire, food & drinks from the cinema bar, or cinema merchandise.
Please note that gift cards cannot be exchanged for cash. You can check the balance and expiry date of your gift card by contacting the cinema.
Membership Scheme
Our cinema membership scheme is designed to reward our most loyal film fans, providing great value to customers who visit the cinema on a regular basis, through discounts on admissions and all purchases from our kiosk/bar.
Customers can register their membership either online or in person at the cinema. Any customer can sign up to our e-mail newsletter without the requirement to take out a paid membership, e-mail news letters will be dispatched on a weekly basis and will detail the film schedule for the week ahead.
During registration customers will be required to provide their date of birth which will be used to confirm tickets to age restricted films during the term of membership. We will ask to see a valid ID during registration to confirm that this data is accurate, customers registering online will be required to bring the photo id with them upon their next visit to the cinema in order to collect their membership card. Valid forms of ID include, Passport, Driving Licence, Young Scott Card, or Student Card displaying a date of birth.
We offer two levels of membership, Regal Regulars & Regal Residents, both of which can be upgraded to Founder level for an additional fee. All memberships are none transferable.
By registering with our membership scheme, you agree to being contacted via e-mail. We will not share your personal data with any third parties and you are entitled to unsubscribe at any time.
Regal Regulars are entitled to the following benefits:
· One free ticket valid on standard seating to any film screening during the membership year. Please note that the free ticket is not valid for Event Cinema such as theatre live. The free ticket can be upgraded to a sofa seat or armchair if available by paying the appropriate upgrade fee on the day of the performance.
· Each member will have access to discounted tickets for all film screenings, with the exception of Silver Screen & Regal Rascals screenings. The discounted price payable by members is detailed in our pricing chart under Regal Regulars
· Each member will receive 10% discount on all food & drinks purchased within the cinema
· Each member will have access to pre-sale tickets on major releases & event cinema
· From time-to-time we will run exclusive members only preview events which will be available to members only
· Regal Regulars who upgrade to a Founder membership are entitled to 1 free small popcorn every time attend a film screening at the cinema. On family memberships each attending family member will also receive 1 free small popcorn each time they attend a film screening.
Regal Residents are entitled to the following benefits:
· Unlimited free tickets on standard seating to any film screening during the membership year for the card holder. Please note that the free ticket is not valid for Event Cinema such as theatre live. The free ticket can be upgraded to a sofa seat or armchair if available by paying the appropriate upgrade fee on the day of the performance.
· 50% Discount on event cinema such as Theatre Live etc.
· Each member will receive 10% discount on all food & drinks purchased within the cinema
· Each member will have access to pre-sale tickets on major releases & event cinema
· From time-to-time we will run exclusive members only preview events which will be available to members only
· Regal Regulars who upgrade to a Founder membership are entitled to 1 free small popcorn every time attend a film screening at the cinema. On family memberships each attending family member will also receive 1 free small popcorn each time they attend a film screening.
For operational and contractual reasons TLC FT Ltd reserve the right to limit ticket sales to certain events and screenings, and can exclude particular screenings from any offer at any time.
Vouchers
Any vouchers issued by post, e-mail or in venue, are only valid for the stated item detailed on the voucher, and cannot be exchanged for cash or for any alternative item. The voucher will only be valid until the expiry date detailed on the voucher, and each voucher may only be used once. TLC FT Ltd reserve the right to refuse vouchers which are damaged, incomplete, tampered with in any way or believed to be fraudulent. In the event that the item for which your voucher specifies is unavailable, we reserve the right to offer you an alternative item as a substitute to the same or grater value.