PRIVACY POLICY
TLC FT Ltd respects your right to privacy when you use our digital media (such as our websites, our mobile applications, our social media pages, and any online registration forms for our events and newsletters – together the “Digital Media”) and communicate electronically with us, including any data you may provide when you purchase a product or service.
This privacy policy (the “Privacy Policy”) applies to the following persons (“you”):
- All users of our Digital Media;
- The clients of our Digital Media;
- The participants to our events, sweepstakes and/or contests;
- The participants to our surveys;
- The recipients of our marketing messages/advertising.
- Customers who attend film screenings or events within our Cinema
The purpose of this Privacy Policy is to inform you how TLC FT Ltd collects, stores and uses the personal data collected from you.
This Privacy Policy may be updated at any time as a result of, among others, legal, technical or commercial changes. We will notify you, by appropriate mean, of any substantive change in this Privacy Policy. You are also invited to regularly read this Privacy Policy to make sure you are aware of the latest version. including any data you may provide when you purchase a product or service.
What we collect:
When you purchase tickets, memberships, gift cards, or refreshments whether online or within our cinema, we collect personal information from you. This includes the necessary details for managing your order or membership account, as well as handling any enquiries you may have.
For online purchases, we'll need your telephone number for potential communication regarding your booking, and your email address to send booking confirmations.
Additionally, we may ask for the following information:
· Name
· Date of Birth
· Contact information including email address & phone numbers
· Demographic information such as postcode, preferences, and interests
· Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We gather your details to facilitate order processing, manage bookings, and manage purchases, and with your consent, inform you about additional products and services we believe you might find appealing.
When you enrol in or renew your membership, we'll collect the necessary details to establish and maintain your account, address any enquiries, and record transaction data to enhance our services.
Information acquired from our website may be utilised to tailor your subsequent visits.
TLC FT Ltd relies on reputable third parties to assist in operating our booking systems and other services, but aside from this, we do not share your data with others.
Security:
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
A cookie is a small file that seeks permission to be stored on your computer's hard drive. Once accepted, the file is added, allowing the cookie to analyse web traffic or notify you when you visit a specific site. Cookies enable web applications to customise their responses to you as an individual by gathering and remembering information about your preferences.
We utilise traffic log cookies to identify which pages are being visited. This assists us in analysing data about web page traffic and enhancing our website to better meet customer needs. We only utilise this information for statistical analysis purposes, after which the data is removed from the system.
Overall, cookies assist us in providing you with a better website experience by enabling us to monitor which pages you find valuable and which ones you do not. It's important to note that a cookie does not grant us access to your computer or any information about you, other than the data you willingly share with us.
You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can typically modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilising all features of the website.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read the privacy & cookie policies relating to those particular websites.
Controlling your personal information
You have the option to limit the collection or use of your personal information in the following ways:
- When completing a form on the website, check for an option indicating your preference to not have your information used for direct marketing purposes. If you've previously consented to the use of your personal information for direct marketing, you can change your preference at any time by contacting us via email at Manager@regaldumfries.com
You have the right to request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may apply. If you wish to receive a copy of the information we hold, please send a written request to the cinema management team, using the following email address – Manager@regaldumfries.com
If you believe any information, we hold about you is inaccurate or incomplete, please contact us promptly via post or email. We will promptly rectify any inaccuracies found in the information we hold about you.